Terms of Use

1. Service and Applicability

SignFida provides an online service for uploading, storing, sharing, sending and signing documents. Functionality depends on the selected plan, active subscription, purchased add-ons and used external providers. These terms apply to the account owner and their authorized users.

2. Accounts and Liability

The user must provide accurate data, keep their login details safe and restrict access to authorized persons. The workspace owner is responsible for their team's roles, invitations, and actions. If you suspect unauthorized access, you must notify us immediately.

3. Documents and content

Documents remain the property of the respective user or organization. The user warrants that he has the right to upload, process, share and send the content and that he has provided the necessary information to recipients and signatories. We acquire no rights to the documents beyond what is necessary to provide, protect and maintain the service.

4. Electronic signature

SignFida supports drawn electronic signatures with an audit trail and, on eligible plans, qualified signing through BISS or InfoNotary Browser Signer. Qualified signing requires a valid qualified certificate and compatible software/device. A drawn signature is not automatically a qualified signature. Legal effect depends on the method, document and applicable law.

5. Trial and Paid Plans

New independent accounts receive 30 days of Business without a card. Afterwards, Free applies. Existing files remain available to view and download; new actions follow Free limits.

6. Personal offers and additional capacity

Choose a plan and send an enquiry. This does not place an order, activate a paid plan or authorise a charge. Price, duration, capacity and payment instructions are agreed separately by email. There are no automatic online charges in this mode.

7. Payment and activation

Online card payments are not enabled. Do not send card details through the enquiry form. The operator provides payment and invoicing information with the personal offer and activates the agreed plan after confirmation.

8. Change and reduction of plan

After a trial or manually granted period expires, Free applies. Files are not automatically deleted. Some new actions may be unavailable when usage exceeds Free limits. A new plan and any additional capacity require a separate agreement with the operator.

9. Termination, Payment Failure and Refunds

There is no automatic renewal in this mode. The agreed access ends on the agreed date unless extended. Account deletion is a separate request with a 30-day cancellation window. Questions about payment, correction or refunds are handled by the operator subject to applicable mandatory rights.

10. Users and right of withdrawal

Where the customer is a consumer within the meaning of the applicable law, he may have the right to withdraw from a distance contract within 14 days. If he specifically requests the service to start immediately, in the event of refusal he may owe a pro rata amount for what has already been provided. An opt-out request can be sent to the legal contact address with name, account email and subscription identification. Business customer rights may vary.

11. Prohibited Use

Illegal content, fraud, impersonation, unauthorized access, infringement, circumvention of restrictions, malicious code, and actions that endanger the service or other users are prohibited.

12. Availability and Liability

We make reasonable efforts for reliability and security, but do not guarantee continuous availability or applicability for every legal case. To the extent permitted by law, we are not responsible for indirect damages, lost profits, or problems caused by third-party vendors, misuse, or circumstances beyond our reasonable control. Nothing herein shall exclude liability which the law does not permit to be excluded.

13. Changes and Applicable Law

We may update terms and prices with reasonable advance notice where the change affects an active subscription. The law and competent authorities determined by the mandatory norms and the country of the operator shall apply, unlimiteding inalienable user rights. Complaints can be sent to the legal contact address.

Отказ от потребителски договор

Когато е приложимо право на отказ от потребителски договор, можете да подадете декларация чрез формата за отказ или чрез правния контакт. Подаването не изтрива акаунта и не представлява автоматично възстановяване на сума. Заявката за персонална оферта сама по себе си не е покупка и не разрешава плащане. Отказ от договора.

Operator

The SignFida service is provided byЛИХТ ЕООД. Company registration number: 120562752. Address: ул. Петър Берон 14, 4700 Смолян, България.